We’re a globally distributed product development team in search of builders and creators to help conceive, grow and scale new products and categories. Successful candidates, at all levels within the organization, will: approach all things team-first, take ownership and “be the change you seek”, have strong written and verbal communication skills, have high EQ, enjoy fast-paced, outcome-driven environments and be inspired to learn and explore daily both inside and outside of your field of expertise. 

Responsibilities:

As a Junior Contract UX/Design Researcher you will be responsible for supporting User Research across for products/projects in the New Product development pipeline (New Product Development is  the Innovation arm that focuses on ideas for new products, services, and/or features ). To start, your primary responsibility will be to support, in some cases, lead ongoing user research (Qualitative) for 2 products; One in the “Smart Home”, and the other in Telepresence/Communication. These products are in early stages of development and you have will the opportunity to help shape both products as well as help grow the Design Research practice. 

• Drafting research protocols and collateral 
• Working closely with Product Marketing Managers and the Design/Engineering team to identify research goals/questions
• Synthesizing research findings into actionable insights 
• Managing the Alpha/Beta Testers feedback collection plan
• Planning, Executing, and Synthesizing Usability Tests (moderated + unmoderated) 
• Co-leading Generative/”Discovery” Research for early stage products (e.g. ethnography, contextual inquiries, semi-structured interviews, etc.)
• Must be able to work onsite at least 50% of the time 

Requirements: 

• 1-2 years of experience planning, executing, managing and synthesizing qualitative design research
• Strong communication skills - Verbal, written, and/or visual 
• Ability to be self-directed and work on their own when projects require it 
• Ability to work in fast-paced environment and deal with ambiguity
• Ability to identify and brainstorm the research approach based on the needs of the team (Inclusive of time, effort, and available resources) 
• Ability to work collaboratively with a cross-disciplinary team
• Minimum Bachelor’s in Design, HCI, Psychology, Sociology, Anthropology, Behavioral Sciences or relevant experience
• Experience working within a Design/Creative Environment  

 Preferred Qualifications:

• Familiarity with planning and facilitating workshops
• Visual communication skills
• Familiarity with UX/Product design 
• Experience working in Tech or startup environment